We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help you return or exchange your items.
You have 30 days from the delivery date to return or exchange your items.
Items must be unworn, unwashed, and in their original packaging with all tags attached.
Choose between store credit, exchange, or a refund to your original payment method.
Email us at returns@kidzworld.com or call us at 054 402 7268 to initiate your return.
Complete the return form that was included with your order, or download it from our website.
Securely pack the items in their original packaging with all tags attached and include the completed return form.
Ship your return using your preferred carrier or drop it off at our store location in Accra.
Once we receive and process your return, we'll issue your refund or send your exchange item.
Most items purchased from Kids World are eligible for return or exchange within 30 days of delivery. Items must be in their original condition with all tags attached and original packaging.
Refunds will be issued to the original payment method within 5-7 business days after we receive your return. Please note that it may take additional time for the refund to appear on your account depending on your financial institution.
If you'd like to exchange an item for a different size or color, please indicate this on your return form. If the item you want is in stock, we'll ship it to you as soon as we process your return. If the item is out of stock, we'll issue a refund or store credit.
Return shipping costs are the responsibility of the customer unless the return is due to our error (such as sending the wrong item or a defective product). If you received a defective or incorrect item, please contact our customer service team for a prepaid return shipping label.
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We'll arrange for a return or replacement at no additional cost to you.
You have 30 days from the delivery date to return or exchange your items.
Yes, gifts can be returned for store credit or exchanged for another item. You'll need the order number or gift receipt.
Once we receive your return, it typically takes 3-5 business days to process. After processing, it may take an additional 2-7 business days for the refund to appear on your account, depending on your financial institution.
If an item you purchased goes on sale within 7 days of your purchase, contact our customer service team, and we'll honor the sale price and refund you the difference.
Our customer service team is here to help you with any questions or concerns about returns and exchanges.